Below is a real-time overview of our servers where you can check if there's any known issues.
| Server Name | HTTP | FTP | POP3 | PHP Info | Server Load | Uptime |
|---|---|---|---|---|---|---|
| ptr4 | PHP Info |
Affecting Other - Timeline Backups Maintenance - UK
We are conducting essential maintenance on the network infrastructure at our off-site secure backup facility. During this period, new snapshots and restores via Timeline Backups will be temporarily unavailable. Please be assured that no data will be affected as a result of the maintenance activities. Backup operations will resume normally following the completion of the work and no daily snapshots will be missed.
Affecting System - Shared Hosting Platform
We're currently receiving reports of some websites experiencing 503 errors. The system administration team are investigating the issue now. Apologies for any inconvenience caused.
Monday, 18-Dec-23 13:19
The cause of the 503 errors on the shared hosting platform has now been identified and the system administration team are working as quickly as possible to resolve the issue.
Monday, 18-Dec-23 14:12
The system administration team are continuing to work on resolving the issue as soon as possible. They are currently implementing a fix that should resolve the issue soon. We sincerely apologise for the inconvenience caused.
Monday, 18-Dec-23 14:48
Our system administration teams' fix is proceeding as planned, we hope to have full service resumed shortly.
Monday, 18-Dec-23 14:51
The fix has been rolled out and has been successful. We are now gradually bringing sites up again and hope to have full access restored very shortly.
Monday, 18-Dec-23 15:05
Our system administration team have successfully rolled out a fix and all sites affected are now accessible again. We once again sincerely apologise for the inconvenience caused.
Affecting System - OpenSRS
There is currently an outage at at our domain supplier OpenSRS. This is impacting our ability to make changes to existing domains and register new ones. Please be assured that once the current incident at OpenSRS is resolved all pending domain registrations will be put through. If you are trying to make a change to an existing domain and this isn't working please find OpenSRS's status page here: https://www.opensrsstatus.com/ Once the incident is resolved with them, you should be able to make your changes. If you are still experiencing issues after the incident is resolved, please let our support team know.
Affecting Server - ptr4
We're currently investigating some intermittent reports of NGINX errors. Our System Administration team are investigating and will provide an update shortly.
Affecting Server - ptr4
An emergency maintenance window has been scheduled between 0500 and 0800 UTC on Monday 9th May. During this period, the highlighted machines will be powered down, and vital hardware upgrades will be enacted.
Affecting Server - ptr4
We're aware of an ongoing issue with specific sections of the control panel not loading for users at the moment. We're currently investigating the cause and will provide updates as soon as more information is available.
Update
Control panel email account access has now been resolved. Our apologies for any inconvenience caused.
Affecting System - VPS
On January 6th between 2200 and 2359 GMT we will be performing maintenance on the above kvmhosts. All guests on these hosts will be gracefully restarted once during the window. Actual guest downtime is expected to be between 10 and 20 minutes whilst the physical server restarts and all guests power back up, however please consider service at risk for the full duration of the window.
Affecting System - Network
Our monitoring has alerted us to an issue with network connectivity and we are investigating. We will provide more information shortly.
Update: Connections should now be stabilising and our team are continuing to monitor the situation. We'll provide further updates shortly.
Update: We've identified a problem with our London CDN nodes and connections are now being re-routed so connectivity should now be fully stable. We're continuing to monitor the situation and will provide a further update shortly.
Affecting Server - ptr4
Between 22:00 and 23:00 GMT+1 on 1st September 2020 we will be performing maintenance that impacts the following MySQL instances:
Any databases on the above instances will be unavailable for a few minutes as the instances restart. As always, we will keep any downtime to a minimum and will update this status page as soon as the work begins and again when its has been completed.
We apologise for any inconvenience caused by this work.
Affecting System - Network
Our monitoring has alerted us to an issue with network connectivity and we are investigating. We will provide more information shortly.
Update: Our System Administration Team are working to resolve the current issue, we'll provide a further update shortly.
Update: Websites should now resolve as normal. We're still investigating and will provide more information shortly.
Resolved: Between 15:22 and 15:41 we experienced an increased number of 503 HTTP response codes for websites hosted in a particular network zone from our shared hosting platform. We apologise for any inconvenience caused and we have summarised the incident below.
The root cause has been identified as a fault from one of our network-attached storage (NAS) nodes, which started to perform abnormally around 15:13. The node did not trigger any hardware or monitoring alerts, and did not crash or fail. As a result, no automatic failover event occurred. The storage continued handling requests, but at a much slower rate than normal. This caused a backlog of requests across web servers from that zone, until around 15:22 when the queue reached such a volume that our load balancers began to return 503 responses to any further requests into that area of our network.
Our on-call system administration team were alerted, and by 15:39 they were able to isolate the problem storage server and manually remove it from operation. Due to the highly available storage configuration, websites hosted on this storage were immediately served from alternative nodes and subsequently, all web servers returned to normal service by 15:41.
Our system admin team have since performed detailed hardware diagnosis on-site, and replaced a number of different components in the problem NAS. We can confirm the server is back in normal operation and full storage redundancy has now been restored. We are continuing to monitor the situation but are not expecting any further problems. We will return the replaced components to our hardware vendor for a full investigation as to why no monitoring detected any faults, in order to help prevent such a situation from happening again.
Affecting System - Cloudflare
Cloudflare are currently investigating degraded services, as a result, some users may experience intermittent connectivity to their control panel. We're monitoring their Status page and will provide a further update here.
Update: Cloudflare have now implemented a fix and are currently monitoring the results - Control panel services should now function correctly.
Affecting Other - MySQL Databases
Between 22:00 and 23:00 GMT+1 on 27th August 2020 we will be performing emergency maintenance that impacts the following MySQL instances:
Any databases on the above instances will be unavailable for a few minutes as the instances restart. As always, we will keep any downtime to a minimum and will update this status page as soon as the work begins and again when its has been completed.
We apologise for any inconvenience caused by this work.
Update 22:00 - Maintenance is starting.
Update 22:08 - Maintenance has been completed, thank you for your patience.
Affecting System - Core Network
Between Friday 14th August 05:00 and Monday 17th August 21:00 GMT+1 we will be performing essential maintenance on our core network. The work involves a number of changes to fibre interconnects in preparation for new circuits and additional capacity later this month. We will do everything possible to minimise any inconvenience caused, traffic will be re-routed away from circuits under maintenance as they are upgraded. We anticipate a small period of interruption early Friday morning, but we ask that customers consider services "At Risk" throughout the entire maintenance window. We apologise for any inconvenience caused by this work and will update this status page as soon as the work has been completed.
Affecting Server - ptr4
Between Tuesday 19th May 22:00 and 23:59 GMT+1 we will be performing emergency maintenance on our core systems to ensure stability and uptime. We anticipate two periods of interruption to connectivity with increased latency and packet loss for several minutes while traffic is re-routed over redundant connections. We will update this status page as soon as the work has been completed, and we ask that customers consider services "At Risk" for the entire maintenance window. We apologise for any inconvenience caused by this work.
Update: Work is going well but still in progress, we'll provide a further update shortly.
Update: Work has now completed.
Affecting Server - ptr4
Between Tuesday 3rd March 2300 and Wednesday 4th March 0300 (GMT) we've been notified that one of our datacentre providers is carrying out urgent maintenance on their core network which impacts a device where our services are directly connected. We have been told that routing engines within the device will be failed over twice during the maintenance window which will cause traffic to re-route. This work will therefore cause a short interruption of connectivity and increased latency and packet loss for several minutes while traffic is moved between redundant connections.
We will update this status page as soon as the work has been completed and we ask that customers consider services "At Risk" for the duration of the maintenance window. We apologise for any inconvenience caused by this work.
Update: Maintenance has been completed successfully.
Affecting Server - ptr4
We had reports this morning of isolated 503 errors from some websites. The root issue was identified as connections routing from Amsterdam, and has been resolved to prevent this from happening again.
Affecting Server - ptr4
Between 0500 and 0600 hours on Wednesday 25th September we will applying firmware updates to a number of network switches. As always, we aim to keep downtime to a minimum but a small interruption is expected as traffic re-routes around the devices that are reloaded to complete the upgrade. We will update this status page as soon as the work has been completed and we ask that customers consider services "At Risk" for the duration of this maintenance window. We apologise for any inconvenience caused by this work.
Affecting Server - ptr4
We have been notified of emergency maintenance between 1200 and 1800 today. The maintenance includes a reboot of a network aggregator that forms part of our anti-ddos protection in London. A small interruption is expected as traffic re-routes around the impacted device. We will update this status page as soon as the work has been completed and we ask that customers consider services "At Risk" for the duration of this maintenance window. We apologise for any inconvenience caused by this work.
UPDATE 13:59 - The maintenance has been completed, internal monitoring detected the disruption and the re-routed traffic for around 1-2 minutes. We can confirm all services are now stable again. We apologise for any inconveniences caused.
