Oskam have a friendly support team based at our Eastbourne location:
They can help you with any technical issues you may encounter. They also have direct access to our management and development team.
They're available day and night, every day of the year: 24x7x365.
If you're unsure about what products you require from Oskam, you can contact us via a sales enquiry.
You can check the status of our systems at Stack Status.
There are a few channels of technical support:
1. Support Tickets - If you have any queries or questions you can raise a support ticket and our support team will work with you to solve your issue.
From your Client Area dashboard, please navigate to the Open Ticket tab in the top right corner.
Once you have opened a support ticket, you can click the Support dropdown and select Tickets or the Tickets tile to view closed and on-going support tickets.
Once you have selected the Support Ticket method, please fill in the ticket subject and description of the problem or query you would like addressing. Once you are satisfied with the above, select the Submit button.
Note: Please provide our support team with as much information as possible, as this will allow our support team to deliver a more accurate response to help you quicker.
2. Live Chat - Select live chat from any page on the Oskam website and a live chat pop-up window should appear. Please fill in the chat subject and description with as much detail as possible regarding your problem or query.
Once actioned, start the chat and you will be in contact with a member of our technical support team.
3. Knowledgebase - Our Knowledgebase (here!) compiles all previous customer questions into one area. It's likely that you can find the answer you're looking for here.
